A LITTLE GUIDANCE
Here to help.
On with your day.
Getting started or finding your way back?
Let’s make the next step a little easier.
SEE IT, STEP BY STEP
A little guidance on screen.
Watch a task, follow the written steps, and pick up where you left off.
A GOOD PLACE TO START
Small questions.
Clear answers.
For the people running the school,
and the families following along.
How do I set up my school?
Create an organisation account, choose your school, then follow the dashboard onboarding checklist. Add your academic year, classes or programs, and staff before importing students.
Can I bring in our existing records?
Yes. After signing in, open the Students, Staff or Parents directory to add or import records. Download the import template first, check the preview, and correct any validation errors before saving.
How do students and parents get access?
Ask your school administrator for your account details. Parents need an account linked to their children before their records will appear. An administrator can link a guardian to one or more students and create their parent account. Start by finding your school.
Who can help with fees, results or school records?
Your school administrator is the best person to contact. They manage student records, fee information, results and guardian access for your school. Akadaa support can help with a problem using the platform.
How do I keep my account secure?
In Settings, open Security to change your password, set up two-factor authentication or revoke active sessions. Cannot sign in? You can reset your password or contact your school administrator for help with account access.
WHEN YOU NEED A HAND
Let’s work it out.
Something not working in Akadaa? Tell us your school name, the page affected and what happened.
Keep passwords and verification codes private. We will never ask for them on WhatsApp.